Calor Gas Guidance

Let us answer any questions about Hire, Dimensions, Deposal & Returns.

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How much is the cylinder hire charge?

This is a different amount for the size of cylinder:

If I return my Calor cylinder, do I get the cylinder hire charge back?

As long as you keep your receipt (proof of purchase) and we have you on our system as having purchased the cylinder with us, then you will get a proportion of the cylinder hire charge back. The proportion refunded is based on the number of years you have had the cylinder. Please note that refunds are not returned by the drivers. The office will contact you within 2 working days to arrange your refund.

1 Year – 50% of Refill Agreement Charge refunded
2 Years – 25% of Refill Agreement Charge refunded

How can I monitor how much gas is left in a cylinder?

Calor’s 5kg and 13kg Patio Gas cylinders are fitted with Calor’s new Gas Trac – an indicator which tells you when you are running low on gas. For all other cylinders, the empty tare weight can be found on a metal disc on the shroud, this gives the weight of the cylinder in pounds and ounces. To convert this to kilograms multiply this number by 0.453592. Once you have the empty weight of the cylinder you weigh the full cylinder on scales, then subtract the empty weight from the cylinder weight. This will give you the weight of gas left in the cylinder, which can then be compared with a full cylinder, e.g. 13kg.

If I don’t have a Calor Gas cylinder, do I need to pay a cylinder hire charge?

Yes, you will need to pay a cylinder hire charge which covers the cost and maintenance of the Calor cylinder.

I have ordered the wrong Calor cylinder, will you exchange it for me?

Yes, we can swap it but as we are making two journeys to your address, we will need to charge you an £8.95 delivery charge.

What is the empty weight of cylinders?

All bottles will vary depending on their size, etc. The weight written on the metal disc on the shroud is the weight of the empty cylinder.

Calor Gas Guidance

What are the dimensions of cylinders?

How full is a Calor gas cylinder in a full condition, in percentage terms?

All cylinders are 80-87% full as space needs to be left for the expansion of liquid. The weight on the front of the cylinder is the total weight of gas in the bottle.

Disposal and Return

I need to get my Calor Gas cylinder picked up or I have inherited unwanted empty Calor cylinders. How can I dispose of them or arrange their collection?

Yes, we are able to collect Calor cylinders. Please go to the website and you will see under the ‘Calor’ tab, that there is a Calor Cylinder collection service available for £9.95 www.londongases.co.uk/view/empty-calor-cylinder-collection. Or, if you prefer, call us on 020 8807 4633 to find out when we are next in your area.

I have an empty cylinder which I no longer need and do not have the cylinder receipt of purchase; does that mean that I am unable to claim any available refund?

Unfortunately, yes. You can still book a collection though (as above.)

Other Info

I have purchased a Calor cylinder and want to know if I should have received a regulator with it, or do I have to buy one separately?

No, regulators are usually supplied with the appliance. Alternatively, you can purchase one on our website.

Do cylinders come delivered to me sealed? How are they sealed?

Yes, they are sealed until connection is made with your appliance.

Taking cylinders abroad/availability of Calor abroad?

You can take standard Calor cylinders abroad, but you will not be able to purchase them outside of the UK. Campingaz cylinders are available abroad.

I would like to exchange my cylinder for a different size, can I do this?

Yes, this is possible in most cases.

However, Calor Gas have introduced a strict exchange policy within the cylinder groups Please see below:

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