Privacy Policy

Who we are

London Gases Ltd is a company whose registered office is: The Outdoor School, Crossoaks Farm, Crossoaks Lane, Shenley, Hertfordshire, WD6 5PH. We take the security of your personal information very seriously. The information below explains how we use any information that you share with us on our Website. If you have any concerns or queries regarding this then you can contact us through our Data Protection Officer whose details appear below.

How we use your information

When someone visits any of our Websites we may use a third party service to discover the number of visitors to, or use of the various parts of the site, but this information does not identify any individual. If we do want to collect more detailed information about you through our website, we will ask you. We will make it clear when we collect personal information and will explain what we intend to do with it. If you are a registered user then your contact, logon and associated details will be stored and used in order authenticate you each time you log in.

If you contact us through the Website then will assume that you implicitly consent to us keeping your details on record for the purposes of communicating with you, but we will only do so if:

  1. The communication relates to the original communication sent by you
  2. We, at a later date consider that further communication might be in your interest
  3. You are already registered with us as a customer or associate of our for which we have a lawful
    reason for communicating with you

If you are a client of ours then we may be contractually obliged to store information relating to our business dealings.


London Gases may use cookies on the Website or associated services. A “cookie” is a small bit of record-keeping information that web sites often store on a user’s computer. Cookies do not include people’s names, e-mail addresses, or other information that is personally identifiable; they are typically used to quickly identify a user’s computer and to “remember” things about the user’s visit. London Gases Ltd may set cookies for your web browser as you visit our websites or use our services. London Gases Ltd may use cookies to keep track of preferences and to remember your account information. You can disable cookies or set your browser to alert you when cookies are being sent to your computer, although this may affect your ability to access certain features of our services.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit or

Click here to manage Cookie Preferences.

Third-Party Services

We may from time to time use third-party services like content management systems (CMS) such as WordPress, which is run by Automattic Inc. We may use this and other services to help deliver, monitor and report on the effectiveness of the site and help us improve it.


We utilise multiple Google services on our site for monitoring user behaviour and for personalising advertisments. View Google’s Privacy & Terms.

Links to external websites

We are not responsible for the content or reliability of the linked websites. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of linked pages.

Storage of personal data

We have what we believe are appropriate security controls in place to protect personal data. Risk assessment, including assessing risks to the rights and freedoms of data subjects, is at the heart of our security and management systems. We do not, however, have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate steps to safeguard your own information. We accept no liability in respect of breaches that occur beyond our sphere of control.

Your rights

Data Protection Officer (DPO)
Unity Metrix DPO Services, Arquen House, 4-6 Spicer Street, St Albans, Herts, AL3 4PQ, Tel: 01582
380505, Email:, WWW:


If for any reason you are not satisfied with the way a complaint has been handled, you have the right to complain to escalate your complaint to a supervisory authority within the European Union. For the United Kingdom, this is the Information Commissioner’s Office (ICO), who is also our lead supervisory authority. Its contact information can be found at